Wednesday, July 27, 2011

HSBC is the WORST!

WHY YOU SHOULDN'T GET AN HSBC CREDIT CARD
Let me tell you my story...

THE SCENARIO:
There are always a couple of booths in our office' ground floor almost everyday. These booths sell credit cards, phone lines, cable lines, and other postpaid subscription stuff. Last week, HSBC approached me and gave me an application form. I said I'll just take it upstairs to our office room and review it. Then the agent insisted that I fill out the form right then and there. Just to get through with it, I signed up the form quickly. Then I was asked to submit photocopies of my payslips and IDs. I said I'll give it later. But since I was too busy, I wasn't able to give the requirements back.

Then the next day, while I was going crazy at work, the agent called me and asked me to fax or email my requirements to him. He also interviewed me a bit. He asked me how long have I been with the company so I answered 3 months going 4. Then he said, during the CI, I should say that I've been with the company for 6 months already. So there, he taught me how to lie. Anyway, when I had the time that afternoon, I took photos of my IDs and payslips, and emailed them to the agent. Then he called me back to say that the details in my payslip weren't readable, so he instructed me to photocopy them and submit to their booth in the ground floor. What a hassle! So I insisted on taking a new snapshot of the payslips, then I emailed them again. Fortunately, he didn't call me again.

THE CLIMAX:
So the weekend passed...and just when the clock ticked 12 earlier today, I got a call from the agent. My co-workers and I were about to go to the cafeteria for lunch when my phone rang. Anyway, so I answered the call. He briefed me about the stuff I should say when I talk to the CI agent. I thought that's for another day, so I got surprised when he said he'll forward that call to a CI agent.

I wasn't prepared. My co-workers didn't know who I was talking with on my cellphone. We're on our way to the cafeteria and my co-workers were teasing and playing around among themselves. I can barely hear what the CI agent was saying. I wasn't even able to focus since my co-workers tried involving me in their jokes and I had to put the CI agent on hold just to stop them. Btw, the CI agent was a girl and I can't remember her introducing her name but I didn't mind.

When we reached the outdoor, it was raining hard and there were lots of people, so all the more that I can't hear what the girl on the phone was saying. This was the conversation that followed:

(then her rudeness started)
ME: Ano nga yung sabi mo? Pakiulit.
AGENT: (in a very impatient tone) You've been in the company for 6 months, is that right?
ME: Ha? Ano un? Di ko marinig. Eh kasi naman lunch break kayo tumatawag e.
AGENT: (very b*tchy tone) Excuse me! Ma'am, nagsi-CI kami. Anytime pwede kaming tumawag kahit lunch break or kahit ano'ng ginagawa niyo.
ME: Pwedeng pakilakasan? I can't hear you.
AGENT: (raised her voice, kinda close to yelling) Ma'am, malakas po ang boses ko! Yung mga kasama niyo po ang maingay. Sabihin niyo po tumahimik sila. Kayo rin baka madecline tong credit card application niyo.
ME: (to my friends) Uy, tumahimik nga kasi kayo di ko marining yung kausap ko.
ME: (to the agent) So ano nga uli yun? Hello?
AND SHE EFFIN HUNG UP!!!

That was a first time! what kind of service was that? That girl was thinking that I need her more than she or HSBC needs me?!? WELL SHE'S WRONG! I am the client here. And in the first place, if not because of their credit card seller who kept on disturbing me while at work, I wouldn't have considered signing that f*ckin form! I DON'T GIVE A DAMN about HSBC credit cards because I HAVE 2 OTHER CREDIT CARDS that are PERFECTLY WORKING for me! FYI, I haven't even heard a SINGLE POSITIVE FEEDBACK about HSBC Credit Cards.

THE CONCLUSION:
It wasn't only I who experienced the same rudeness from an HSBC agent. My friend's dad considers them the WORST! Also, they increased my bestfriend's credit limit without even informing her. And based on my twitter friends' comments, HSBC seemed to have the worst agents, worst service, and worst client relations! So i suggest:
NEVER GET AN HSBC CREDIT CARD if you don't want to continuously experience HASSLE!

2 comments:

  1. this is so true!

    ReplyDelete
  2. I won't ever forget this experience. It was unbelievable that they will do that to a client.

    ReplyDelete

Wednesday, July 27, 2011

HSBC is the WORST!

WHY YOU SHOULDN'T GET AN HSBC CREDIT CARD
Let me tell you my story...

THE SCENARIO:
There are always a couple of booths in our office' ground floor almost everyday. These booths sell credit cards, phone lines, cable lines, and other postpaid subscription stuff. Last week, HSBC approached me and gave me an application form. I said I'll just take it upstairs to our office room and review it. Then the agent insisted that I fill out the form right then and there. Just to get through with it, I signed up the form quickly. Then I was asked to submit photocopies of my payslips and IDs. I said I'll give it later. But since I was too busy, I wasn't able to give the requirements back.

Then the next day, while I was going crazy at work, the agent called me and asked me to fax or email my requirements to him. He also interviewed me a bit. He asked me how long have I been with the company so I answered 3 months going 4. Then he said, during the CI, I should say that I've been with the company for 6 months already. So there, he taught me how to lie. Anyway, when I had the time that afternoon, I took photos of my IDs and payslips, and emailed them to the agent. Then he called me back to say that the details in my payslip weren't readable, so he instructed me to photocopy them and submit to their booth in the ground floor. What a hassle! So I insisted on taking a new snapshot of the payslips, then I emailed them again. Fortunately, he didn't call me again.

THE CLIMAX:
So the weekend passed...and just when the clock ticked 12 earlier today, I got a call from the agent. My co-workers and I were about to go to the cafeteria for lunch when my phone rang. Anyway, so I answered the call. He briefed me about the stuff I should say when I talk to the CI agent. I thought that's for another day, so I got surprised when he said he'll forward that call to a CI agent.

I wasn't prepared. My co-workers didn't know who I was talking with on my cellphone. We're on our way to the cafeteria and my co-workers were teasing and playing around among themselves. I can barely hear what the CI agent was saying. I wasn't even able to focus since my co-workers tried involving me in their jokes and I had to put the CI agent on hold just to stop them. Btw, the CI agent was a girl and I can't remember her introducing her name but I didn't mind.

When we reached the outdoor, it was raining hard and there were lots of people, so all the more that I can't hear what the girl on the phone was saying. This was the conversation that followed:

(then her rudeness started)
ME: Ano nga yung sabi mo? Pakiulit.
AGENT: (in a very impatient tone) You've been in the company for 6 months, is that right?
ME: Ha? Ano un? Di ko marinig. Eh kasi naman lunch break kayo tumatawag e.
AGENT: (very b*tchy tone) Excuse me! Ma'am, nagsi-CI kami. Anytime pwede kaming tumawag kahit lunch break or kahit ano'ng ginagawa niyo.
ME: Pwedeng pakilakasan? I can't hear you.
AGENT: (raised her voice, kinda close to yelling) Ma'am, malakas po ang boses ko! Yung mga kasama niyo po ang maingay. Sabihin niyo po tumahimik sila. Kayo rin baka madecline tong credit card application niyo.
ME: (to my friends) Uy, tumahimik nga kasi kayo di ko marining yung kausap ko.
ME: (to the agent) So ano nga uli yun? Hello?
AND SHE EFFIN HUNG UP!!!

That was a first time! what kind of service was that? That girl was thinking that I need her more than she or HSBC needs me?!? WELL SHE'S WRONG! I am the client here. And in the first place, if not because of their credit card seller who kept on disturbing me while at work, I wouldn't have considered signing that f*ckin form! I DON'T GIVE A DAMN about HSBC credit cards because I HAVE 2 OTHER CREDIT CARDS that are PERFECTLY WORKING for me! FYI, I haven't even heard a SINGLE POSITIVE FEEDBACK about HSBC Credit Cards.

THE CONCLUSION:
It wasn't only I who experienced the same rudeness from an HSBC agent. My friend's dad considers them the WORST! Also, they increased my bestfriend's credit limit without even informing her. And based on my twitter friends' comments, HSBC seemed to have the worst agents, worst service, and worst client relations! So i suggest:
NEVER GET AN HSBC CREDIT CARD if you don't want to continuously experience HASSLE!

2 comments:

  1. this is so true!

    ReplyDelete
  2. I won't ever forget this experience. It was unbelievable that they will do that to a client.

    ReplyDelete